Terms of Service

1. Definitions

The following terms are used throughout this document:

• Platform / GUMP: The GUMP web application, its infrastructure, and all services provided under the GUMP Hosting name, including hosted instances, the central management hub, and support tooling.
• Instance: An isolated, independently-running deployment of the GUMP application assigned to a single group.
• Instance Operator / Operator: The individual or organisation that has registered a GUMP Hosting account and been granted a GUMP instance. Also referred to as the unit owner or customer. The operator holds full administrative control over their instance.
• End User / Member: Any person who registers for, accesses, or interacts with a GUMP instance. This includes members, recruits, officers, and guests of an operator's unit.
• Content: All data, text, images, documents, forum posts, media, and any other material uploaded to or created within a GUMP instance.
• We / Us / GUMP Hosting: The operator of the GUMP Hosting service. Contact details are in section 14.

2. Acceptance of Terms

By registering an account on GUMP Hosting or using any part of the platform, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you are registering on behalf of an organisation, you confirm that you have the authority to bind that organisation to these terms.

If you do not agree to these terms, do not use the platform.

3. Accounts and Registration

Eligibility

You must be at least 16 years old to register an account. By registering, you confirm that you meet this requirement.

Account information

You agree to provide accurate, current, and complete information when registering and to keep that information up to date. Each person may hold one operator account. You are responsible for all activity that occurs under your account.

Credentials

You are responsible for keeping your password secure. Do not share your credentials. If you suspect unauthorised access to your account, contact us immediately at [email protected].

One instance per account

Each operator account is associated with a single GUMP instance. If your group requires multiple instances, contact us to discuss arrangements.

4. Services Provided

GUMP Hosting provides a managed, hosted deployment of the GUMP unit management platform. This includes:

• A dedicated, isolated instance of the GUMP application accessible via a subdomain under gump-hosting.com
• An isolated database and file storage environment
• Automated daily backups stored within the instance environment
• Access to all platform modules covered by your active plan
• Platform updates and security patches applied across all instances
• Support via email and Discord

GUMP provides the technology platform only. We do not monitor, review, endorse, or take responsibility for any content created, uploaded, or shared within any instance.

5. Plans, Billing, and Payment

Plans

GUMP Hosting offers a free tier and several paid subscription plans. Plan details, including member caps and features, are described on the pricing page. We reserve the right to adjust plan pricing and features with reasonable notice to existing subscribers.

Billing cycle

Paid subscriptions are billed on a recurring basis — monthly or annually depending on the option chosen at sign-up. Billing begins on the date your paid subscription starts.

Payment processing

Payments are processed by Stripe. By subscribing, you agree to Stripe's terms of service. GUMP Hosting does not store your card or payment details. PayPal is available as a payment method within the Stripe checkout where supported by your region. Licence verification is tied to the unit, not the individual — if the account holder changes, it is the operator's responsibility to contact us with the updated details.

Taxes

Prices are shown excluding tax. Tax obligations may apply depending on your location and will be calculated at the point of purchase where applicable.

Founders Edition

The Founders Edition is a one-time payment for permanent lifetime access. It is non-refundable except where required by applicable law. Availability is strictly limited.

Failed payments

If a payment fails, we will attempt to notify you. Continued failure to pay may result in your instance being downgraded to the free tier.

6. Cancellation and Termination

Cancellation by you

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period. Your instance will remain active until then and will then revert to the free tier. Your data is not automatically deleted.

Exporting your data

You can export your instance data (as JSON or CSV) at any time using the built-in export tools in your admin panel. We strongly encourage you to export your data before requesting deletion.

Account deletion

You may request full deletion of your account and instance data by contacting us at [email protected]. Deletion is permanent and cannot be undone. We will process deletion requests within 30 days.

Termination by GUMP Hosting

We reserve the right to suspend or terminate an instance with immediate effect if we become aware of a material violation of these terms, particularly involving illegal activity. We will make reasonable effort to notify you unless doing so is prevented by legal obligation or security considerations. Where termination is not due to your breach, we will provide a proportionate refund for any prepaid period.

7. Instance Operations

Independent environments

Each instance operates as an independent environment with an isolated database and storage. GUMP does not share data between instances unless explicitly configured by the operator.

Operator responsibility

Operators are solely responsible for:

• All content created, uploaded, or shared within their instance
• User management, including approving enlistments and managing member access
• Compliance with applicable laws in their jurisdiction
• Communicating their own rules and policies to their members
• Appropriate use of all admin tools and permissions

Staff access

GUMP staff will only access an instance when: (a) the operator has explicitly requested support, (b) applicable law requires it, or (c) a critical security vulnerability requires immediate action. A support account exists for operator-authorised assistance only.

Attribution

Instances include a "Powered by GUMP" attribution. This attribution must not be removed or obscured.

8. Acceptable Use

The platform is designed for community and organisational management within gaming and simulation communities. The following uses are prohibited:

• Any activity that violates applicable local, national, or international law
• Hosting, distributing, or linking to illegal content of any kind
• Harassment, threats, or abuse directed at any individual or group
• Attempting to compromise platform security, gain unauthorised access to other instances, or exploit vulnerabilities
• Reselling, sublicensing, or redistributing GUMP access without our written permission
• Uploading content that infringes on the intellectual property rights of others
• Using the platform to collect or process sensitive personal data categories (health, financial, biometric, etc.) without appropriate safeguards
• Sending unsolicited communications to members or using the platform for spam

We reserve the right to remove content or suspend access if we reasonably believe these rules are being violated.

9. Data and Privacy

Data ownership

All data within an instance belongs to the instance operator and their end users. GUMP does not claim ownership of any content.

Data access

We access instance data only in the circumstances described in section 7. We do not use your data for advertising, profiling, or any purpose other than providing the service.

Backups

GUMP provides automated daily backups as a platform feature. These backups are stored within the instance environment. GUMP is not responsible for data loss resulting from operator actions within their instance.

Privacy Policy

Our full Privacy Policy explains in detail what personal data we collect, how we use it, and your rights under applicable data protection law, including GDPR.

10. Intellectual Property

Platform

The GUMP platform, including its source code, design, and architecture, is proprietary. No part of the platform may be copied, reverse-engineered, redistributed, or used to create derivative works without our explicit written permission.

Branding

The GUMP name, logo, and associated branding are the property of GUMP Hosting. You may not use them in any way that suggests endorsement or affiliation without our written consent.

Your content

Operators and end users retain full ownership of the content they create and upload. By using the platform, you grant GUMP Hosting only the technical permissions necessary to host, store, and serve that content as part of the service.

11. Service Availability

GUMP Hosting aims to maintain high availability for all hosted instances. However, we do not guarantee uninterrupted or error-free service. Planned maintenance will be communicated in advance where possible, typically via our Discord server.

We may update the platform software to improve functionality, fix bugs, or address security issues. Updates are applied across all instances. We will make reasonable effort to communicate significant changes in advance.

Certain features may be adjusted or restricted by service tier. The current feature set for each plan is described on the pricing page and may change with notice.

12. Limitation of Liability

To the fullest extent permitted by applicable law, GUMP Hosting and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the platform, including but not limited to loss of data, loss of revenue, or business interruption.

The platform is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Our total liability to you for any claim arising from use of the service shall not exceed the amount you paid to us in the three months preceding the claim.

13. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated to instance operators via email or a notice on the platform before they take effect. The date at the top of this page reflects when the terms were last updated.

Continued use of the platform after changes take effect constitutes acceptance of the updated terms. If you do not agree to updated terms, you may cancel your account before the changes take effect.

14. Contact

If you have any questions about these terms, please get in touch: