Frequently Asked Questions

GUMP (Group & Unit Management Platform) is a hosted web platform built for gaming communities and military sim units. It provides everything a structured group needs — rosters, ranks, an order of battle (ORBAT), awards, qualifications, forums, events, documents, and more — all running on a managed instance that I set up and maintain for you.

You get a fully functional platform without needing to touch a server, install software, or worry about maintenance.

Get in touch via the GUMP platform page and we'll walk through the setup together. The process is:

• Choose a plan based on your member count
• Provide your unit name, preferred subdomain, and contact details
• Complete payment via PayPal
• Your instance is configured and handed over — typically within 24–48 hours

No technical knowledge required on your end.

Your instance is accessible via a custom subdomain — for example, gump.yourunit.com if your unit already has a domain, or a provided subdomain if not.

If you have your own domain managed through Cloudflare, setup is straightforward using a Cloudflare Tunnel. If you don't have a domain, a subdomain under the GUMP service domain can be arranged instead.

Yes — the Free tier supports up to 20 members at no cost, indefinitely. It's a genuine working instance of the platform, not a time-limited demo. It's a good way to try the platform before committing to a paid tier.

Payment is currently handled via PayPal, which supports most debit and credit cards as well as PayPal balance. The PayPal transaction generates an authentication code that is tied to your unit's licence — keep this safe.

Yes. Get in touch and we'll adjust your plan. Upgrades take effect immediately; downgrades take effect at the next billing cycle. If you're on a Lifetime plan, upgrades are available at the difference in one-time price.

You can cancel at any time. Your instance will remain active until the end of your current billing period. Before shutdown, a full data export will be provided so you retain all your unit's records. Monthly plans are not refunded for partial months; yearly and lifetime plans may be partially refunded at discretion.

Monthly — billed each month, cancel any time.

Yearly — billed once a year at a discounted rate (equivalent to 2 months free compared to monthly).

Lifetime — a single one-time payment that covers the licence indefinitely. No recurring charges. Recommended for well-established units that plan to stay long-term.

Prices shown exclude tax. Tax will not apply until operations reach a qualifying scale. You will be notified in advance if this changes.

Almost every module is individually toggleable from the Admin → Settings panel. This includes:

• Forum, Documents, Media Gallery
• Operations & Events, Attendance Tracking
• Transfers, Enlistment Applications
• Awards & Ribbons, Qualifications, Points & Rewards
• Disciplines, Leave of Absence
• Notifications, Modpack Links

Disabled modules are hidden from navigation and their routes are blocked. You only surface what your unit actually uses — casual gaming groups and full military sim units can run the same platform with very different feature sets.

The ORBAT module lets you define your unit's structure as a hierarchy of sub-units — companies, platoons, squads, or whatever structure fits your group. Each unit has named positions (Commander, Rifleman, Medic, etc.) that can be filled by members.

Multiple layout views are available — panel, cascade (pan/zoom canvas), org chart, and a mobile-friendly drill-down view. Admins build the structure; officers manage assignments and transfers.

Awards — define medals, ribbons, and commendations with custom names, descriptions, images, and ribbon bar graphics. Awards can be nominated by members and approved through a configurable workflow, or granted directly by officers.

Points — each award can carry a point value. Points accumulate automatically when awards are granted. Admins can set up a rewards shop where members redeem points for custom rewards (with optional stock limits and per-member caps). The point currency label is customisable.

Qualifications track member training and certifications. Admins define qualification types (e.g. Basic Training, Marksman, Medic Cert) and members can request them. Each qualification goes through an approval workflow and can optionally have an expiry date.

Expired qualifications are flagged automatically. If Leave of Absence is enabled, qualification expiry can be extended by the duration of the absence.

The discipline module supports formal record-keeping for warnings, reprimands, probation, suspensions, and demotions — each with a severity level (minor, major, critical). Disciplines can require officer approval before taking effect.

Suspensions automatically update the member's status. Demotions can be linked to a target rank. Active disciplines can be cleared or expire automatically. Discipline records are visible only to officers and the member themselves — not to other members.

Members can submit LOA requests with start and expected return dates. Approval can be optional or required (configurable). While on leave, the member's status is automatically set to inactive.

When a member returns from LOA, their status is restored. If qualification expiry extension is enabled, any approved qualifications with expiry dates are automatically extended by the duration of the absence.

Yes. Officers can create attendance sessions for operations, training, parades, meetings, or general events. Each session records per-member status — present, absent, excused, or late — with automatic rate calculations.

Attendance data feeds into the admin analytics dashboard for tracking participation trends over time.

Yes. Members can enable TOTP-based two-factor authentication from their Account Security settings. This works with any standard authenticator app (Google Authenticator, Authy, etc.).

Backup codes are generated when 2FA is enabled, providing a fallback if the authenticator device is lost. Disabling 2FA requires password confirmation.

Two recovery mechanisms are available:

• Recovery PIN — a 6-digit PIN set by the member. Recovery uses partial verification (3 random digit positions) with rate limiting to prevent brute force.
• Security Questions — members can set answers to predefined questions as an alternative recovery path.

Both are optional and can be configured from the member's security settings page.

Yes. Every login attempt (successful or failed) is recorded with IP address, device information, and approximate location. Members can view their recent login activity from Account Security → Activity. Admins have visibility into login events across all accounts.

Yes. Each instance has a full theme system accessible from the admin panel — built-in colour presets, custom accent colours, typography options, and support for uploading a unit logo and banner. No coding required.

Units on Tier 2 and above also have access to custom branding options beyond the standard theme builder.

Your unit's data is stored on the hosting server and is not shared with third parties. Only you (as the unit admin) and the service operator have access — and operator access is only used for maintenance and support purposes.

Regular automated backups are taken. You can also trigger a manual backup and download it yourself from the admin panel at any time.

Updates are applied to your instance as they are released — new features, fixes, and improvements arrive without any action on your part. Significant updates that change how things work will be communicated in advance. You will never be required to do anything technical to receive updates.

The admin panel includes a full CSV import system covering:

• Members — usernames, emails, display names, callsigns
• Service Records — rank history for existing members
• Awards — award grants with citations
• Qualifications — qualification assignments with status

Duplicate handling is built in — existing records can be skipped or updated. A full JSON export is also available for backing up or migrating your entire database.

Yes. The admin panel provides CSV exports for members and other record types, plus a full JSON database export containing all tables — users, profiles, ranks, units, awards, qualifications, settings, and more. Your data is always portable.